BOOKING YOUR FIRST TREATMENT? HERES WHAT TO EXPECT

We understand that booking your first ever treatment can feel a little daunting, so here are some simple tips to help you feel confident before, during, and after your session.

Before Your Treatment

Contact your therapist Reach out by email or phone before booking. Ask any questions — big or small. A good therapist will always welcome your questions and reassure you. This helps ensure you’re choosing the most appropriate treatment for your needs.
Check your booking details. Once your treatment is booked, your therapist should send all the information you need via Fresha: the price, the address, and any paperwork to complete beforehand (usually a consultation form). You’ll normally find this on your Fresha booking app/email, but if anything is missing or unclear, please contact your therapist.

During Your Treatment

When you arrive, your therapist will explain the treatment and guide you through anything they need you to do. You’ll also have time to ask any additional questions.

The most important thing to remember;

You should never feel uncomfortable at any point. If something doesn’t feel right, it probably isn’t — please speak up. A good therapist will always ensure you feel safe, supported, and at ease, and will take immediate steps to address any concerns.

After Your Treatment

Your therapist will talk you through what you may experience and offer advice on how to care for yourself following your session.

WHAT SHOULD I WEAR TO MY TREATMENT?

Please wear clothing you feel comfortable in. Unless stated in the treatment description, most sessions at Serene Massage Therapies require you to be undressed - with the exception of Reflexology, only shoes and socks are to be removed. This does not mean you will ever be exposed or left feeling uncomfortable.

Your therapist will step out of the room while you undress down to your underwear, lie on the couch, and cover yourself with the provided towels/sheets. These drapes are used for modesty and comfort, and only the area being worked on will ever be uncovered.

Serene Massage Therapies is a professional massage service with high standards. Towel draping is required for every treatment, at all times, to ensure your privacy, safety, and dignity.

You should always feel secure, respected, and at ease throughout your session. If anything doesn’t feel right, please speak up — your comfort is our priority.

HOW WILL I FEEL AFTER MY TREATMENT?

Every client responds differently to massage, but here are some common sensations to be aware of after your session.

Feeling Relaxed or Sleepy

It’s very common to feel deeply relaxed — even sleepy — after a treatment. Please take your time when leaving your appointment, especially if you’re driving. You’re welcome to visit the café, shop, or outdoor food village before heading home if you’d like a moment to settle.

Muscle Soreness

After a deep tissue/sports massage, you may feel sore or as though you’ve completed a workout. This is normal and can last 24–48 hours. To support your recovery:

Drink plenty of water to stay hydrated
Keep gently moving throughout the day
Use heat if needed — a hot water bottle or wheat bag can help ease the muscles

Headaches

Some clients experience mild headaches after a massage. This can happen because massage encourages lymphatic movement — your body’s natural waste‑removal system. As your body processes and clears built‑up waste, it may need to work a little harder for a short time.

Drinking plenty of water will help support effective circulation and lymphatic flow.

I AM NOT FEELING WELL, CAN I STILL ATTEND MY APPOINTMENT?

In this situation, it’s best to reschedule your appointment. Massage can intensify symptoms, leaving you feeling worse than when you arrived. It also increases the risk of spreading illness to others who may be vulnerable.

If your therapist feels it’s in the best interest of both parties, appointments can be refused on arrival — however, the session will still be charged.

If you’re ever unsure, always contact your therapist before attending.

I NEED TO CANCEL OR RESCHEDULE MY APPOINTMENT. WHAT DO I DO?

Every appointment is confirmed by you with the acceptance of our cancellation policy. This means if you need to cancel your appointment within 24hrs you will be charged the full amount of your treatment. Cancellation can be made via your log in on the Fresha app or via your therapist. Before the 24hr policy all appointments can be cancelled and rescheduled with no charge. Please do note that persistent cancellation and rescheduling of appointments may result in a polite refusal to continue taking bookings from you.

HOW DO I PAY FOR MY TREATMENT?

Card details are required when booking (and stored securely on your Fresha login) to comply with the cancellation policy. Payment is taken after your treatment via card terminal, cash, or valid gift voucher code (please bring the correct amount as no change is kept on site).

HOW DO I BOOK A TREATMENT?

The quickest way to book is via Fresha. However if you are unsure on the treatment that is best suited to you or you have further questions then please email or Whatsapp Vicky

WHERE DO I FIND YOU IN MACKNADE?

Serene Massage Therapies is based in the main building of Macknade. When you arrive, walk through the main shop and head towards the café. Just before the entrance to the café you will see the frozen food area on your right. Head to there and up the stairs. At the top walk through the door on you left. Here you will find a stool, please take a seat and your therapist will meet you there.